FAQs

Frequently Asked Questions

Orders are processed and shipped within 24 hours of receiving your completed payment.

All purchased items are shipped via Canada Post.  As soon as your order is shipped, you will promptly receive your tracking number by email.  Please keep in mind Canada Post does not do deliveries on Saturday or Sunday.

Yes, all items are listed in Canadian funds and Canadian customers are not subject to extra duties or high exchange rates.

FREE shipping Canada wide!!

We sure do!  If you find a must have item on our website, just give our showroom a call at 1-604-886-8886 Ext. 1.  The entire transaction will take only minutes to complete once we acquire your zip code for an accurate shipping cost and your order will be shipped out the same day!

We currently use PayPal but you don’t need an account to pay with your credit card.

Yes, if you own a retail outlet, and are interested in acquiring stock that we carry, please feel free to contact our buyer at 1-604-886-8886 Ext. 1. Sandy will be delighted to discuss your options.

You may return an item for a full refund of the merchandise total within 10 days of receiving it.  All you have to do is ship the item back and a return credit will be issued within 24 hours once the item has been inspected.

Return eligibility:

All items for return must be in new condition with the original packaging to qualify for a return.

A few exception of items that may not be returned include:

Bedding that has been laundered and or does not have the original packaging.

Items that require assembly may be returned if still in the original unassembled form. If the item has been assembled and dismantled this item does not qualify for a return.

Clearance items are not eligible for return.

Skin care items are not eligible for return.

When Shopoverstockcanada.ca purchases overstock from major United States department stores, sometimes the packaging is damaged. In this case, we re-package the item. That results in an extra bonus. These items will be listed as re-packs on the website, and we offer special discounts on this merchandise.

We are located on the beautiful Sunshine Coast just north of Vancouver, British Columbia.

Have a question? Need to request a refund?

Use this form below and one of our friendly staff will get back to you within 2 business days.

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